So my Metrocard just stopped working. There was still $2.00+ on the card. CARD DAMAGED SEE AGENT came the flashing light on the turnstyle. The agent, of course, was as helpful as a water fountain in a flood. She did give me an official reporting form which I was supposed to send to the MTA. The form asks for, among other things, the number of the machine where the card was bought, the amount left on the card, the credit card used to charge the card, and a ton of other information no one is going to know a week after buying a card.
I filled out as much as I could and mailed the thing in. A month later comes this form letter:
Along with a brand new Metrocard worth a brand new 25¢. Now that's what I call service!